IT Helpdesk & BYOD

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IT Helpdesk

The IT Helpdesk provides friendly assistance to students and staff. Students can drop in anytime and visit the team in the Gibson Centre (library).
If you are unable to visit, then Students and Staff can log a ticket via Teams using the Helpdesk App otherwise you can email
If you are awaiting support for your laptop, here are a few troubleshooting tips:
• Restart your laptop.
• Run any updates that might be available for your laptop.

BYOD (Bring your own device)

Students are expected to bring a fully charged laptop to school every day with enough battery capacity to last a full day of learning. This can be either a Windows or an Apple device. MacBooks are the most popular choice with students but are not essential, Windows devices that meet the device requirements below are perfectly suitable and offer additional features like touchscreen and a stylus/pen.

BYOD Device Requirements

The school’s IT partner, Cyclone Computers, sells appropriate laptops along with accessories and an insurance scheme. This can be accessed via their BYOD site.

Cyclone BYOD

Local retailer PB Tech also have a BYOD site, use the promo code RRBYOD.


If you would like some advice around selecting a device, then please contact the Helpdesk who would be happy to assist. The Helpdesk can also setup the new device ready for school, just get in touch via email:

Should a BYOD have a fault or get damaged then the Helpdesk can assist with coordinating repairs through an external vendor, and we are usually able to provide a loan device while the repair is occurring (subject to availability).

Digital Engagement

The Rangi Ruru Digital Engagement Agreement can be found below.

Digital Engagement Agreement

Reporting Online Incidents

Please report any unwanted online behaviour using the link below.

Report Now

Software Downloads

There is an annual software fee which allows students to download Microsoft Office to their laptops (this applies to up to five home computers and five tablets). Students also have access to the Adobe suite of software.

Microsoft Office

  1. To download Office, go to
  2. If prompted, sign in with your school email address and password
  3. Click Install Office at the top right
  4. Click on Office 365 apps and the install will begin

Microsoft Teams
On a Windows computer, Teams will be installed automatically as part of Office
On a Mac, click here to open the download page.

Microsoft OneNote & One Drive
On a Windows 10 computer, OneNote is already installed
On a Mac, open the App Store and search for Microsoft OneNote or OneDrive

Students have free access to a wide range of Adobe apps.

  1. Go to
  2. Click Sign In at the top right.
  3. Sign in with your school email address and password.
  4. On the left, under CREATIVE CLOUD APPS, click Desktop Downloads
  5. Click the Download button of the app you want.
  6. This will download the app you chose AND the Adobe Creative Cloud app.
  7. From now on, you can download more apps by opening the Adobe Creative Cloud app on your laptop.


Printers can be installed from the Hub (click here). This can only be done on the school network.
When installing printers on a Mac you will be prompted to login, this defaults to your mac login please change this to your Rangi Ruru login and password and if you save to the keychain, you will not need to keep entering this during printing.
Print credit can be added via the hub. You can also setup your Cando card to work on the printers by following the instructions also found on the hub.
The Helpdesk can assist with this process if required.


Digiexam can be downloaded from the appropriate installation guide on the following site Download Digiexam for your exam | Digiexam Follow the installation guide instructions.

Digiexam requires Google Chrome so if you do not already have the browser installed then please install it from this link Google Chrome – The Fast & Secure Web Browser Built to be Yours.

Once both applications are installed close the digiexam app and go to from Chrome, this will give you a link to launch the app and will log you in.

Video Tips for Students

A collection of short “how to” videos for students published by Microsoft on YouTube.

Tips for Students


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